Terms & Conditions
Last updated: 10 August 2026
Welcome to Maria Flowers.
These Terms & Conditions govern the purchase of flowers, bouquets, floral arrangements, gifts, and related delivery services through the Maria Flowers website.
By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
1. Definitions
Maria Flowers, we, us, or our means the online flower shop operating under the Maria Flowers name.
Customer, you, or your means the person placing and paying for an order through the website.
Recipient means the person who is intended to receive the order.
Product means flowers, bouquets, floral arrangements, greeting cards, gifts, and other products offered through the Maria Flowers website.
Order means an order submitted through the website for one or more Products and, where applicable, delivery services.
Delivery Address means the address provided by the Customer for delivery of the Order.
2. Scope of Services
Maria Flowers provides online ordering and delivery of flowers, bouquets, floral arrangements, and related products.
Delivery is available throughout Kazakhstan, subject to availability in the selected city, region, or delivery area.
Delivery availability, charges, and timing may vary depending on location, distance, weather, traffic conditions, courier availability, and order volume.
Maria Flowers reserves the right to decline or cancel an Order if we are unable to prepare or deliver it.
If a paid Order is cancelled by Maria Flowers and no suitable alternative is agreed with the Customer, the applicable payment will be refunded.
3. Placing an Order
Orders are placed through the Maria Flowers website.
When placing an Order, the Customer must provide accurate and complete information, including where applicable:
- Customer's full name;
- email address;
- telephone number;
- Recipient's full name;
- Recipient's telephone number;
- Delivery Address;
- selected delivery date;
- selected delivery time;
- greeting card message; and
- any other information reasonably required to prepare or deliver the Order.
The Customer is responsible for checking all information before submitting the Order.
Maria Flowers is not responsible for delays or unsuccessful delivery caused by incorrect, incomplete, or outdated information supplied by the Customer.
After an Order is successfully submitted, the Customer may receive an order confirmation containing the Order number and relevant Order details.
An automated order confirmation confirms that we have received the Order. If a Product cannot be supplied or delivery cannot reasonably be completed, Maria Flowers may contact the Customer to arrange an alternative or refund.
4. Product Availability
All Products displayed on the website are subject to availability.
Flowers are natural and seasonal products. Their colour, size, shape, shade, and appearance may vary.
Photographs displayed on the website are intended to provide a representation of the general style and appearance of a Product.
Because flowers are natural products and arrangements are prepared individually, the delivered bouquet may not be identical to the photograph displayed on the website.
5. Flower Substitutions
Maria Flowers will make reasonable efforts to prepare each bouquet using the flowers and design shown on the website.
Certain flowers, colours, greenery, wrapping materials, or decorative elements may occasionally be unavailable because of seasonality, supplier availability, or product quality.
Where reasonably necessary, Maria Flowers may substitute an unavailable flower, greenery, packaging, or decorative element with an appropriate alternative.
Any substitution will be made with the intention of maintaining the overall style, appearance, quality, and value of the ordered arrangement.
Where a significant substitution is necessary and circumstances reasonably allow, Maria Flowers may contact the Customer before preparing the Order.
6. Delivery
Maria Flowers provides delivery throughout Kazakhstan where delivery service is available.
Customers can select an available delivery date and delivery time during the ordering process.
Maria Flowers will make reasonable efforts to deliver the Order during the selected delivery period.
Delivery and preparation times are estimates and may be affected by circumstances outside our reasonable control, including:
- traffic conditions;
- weather conditions;
- high order volume;
- public holidays;
- road closures;
- accidents;
- courier availability;
- incorrect delivery information;
- difficulty contacting the Recipient; or
- other circumstances affecting preparation or transportation.
Delivery and preparation may therefore take approximately 30 minutes to 1 hour longer than expected, depending on traffic conditions and order volume.
Maria Flowers cannot guarantee delivery at an exact minute unless such a service has been specifically offered and confirmed for the Order.
During periods of exceptionally high demand, including public holidays and popular flower-giving occasions, delivery times may be extended.
7. Delivery Address and Recipient Information
The Customer is responsible for providing a complete and accurate Delivery Address and Recipient telephone number.
The Customer should ensure that the Recipient is able to receive the Order at the selected Delivery Address during the requested delivery period.
The courier or Maria Flowers may contact the Recipient where necessary to:
- locate the Delivery Address;
- obtain access to a building or delivery area;
- confirm that the Recipient is available;
- clarify delivery instructions; or
- successfully complete the delivery.
Where reasonably possible, Maria Flowers will avoid unnecessarily revealing information about a surprise delivery before delivery takes place.
8. Unsuccessful Delivery
Delivery may be considered unsuccessful where, for example:
- the Recipient is unavailable;
- the Delivery Address is incorrect or incomplete;
- the Recipient cannot be contacted;
- access to the Delivery Address is restricted;
- the Recipient refuses the Order; or
- another circumstance outside Maria Flowers' reasonable control prevents delivery.
Where possible, Maria Flowers or the courier may attempt to contact the Customer or Recipient to resolve the delivery problem.
A second delivery attempt may require an additional delivery charge.
Because fresh flowers are perishable, Maria Flowers cannot guarantee that an arrangement will remain suitable for redelivery after an unsuccessful delivery attempt.
Additional charges may apply where a new bouquet must be prepared because the original arrangement can no longer reasonably be delivered in suitable condition.
9. Greeting Card Messages
Where available, Customers may add a personal greeting message to their Order.
The Customer is responsible for the content of the message submitted.
Maria Flowers reserves the right to refuse to print or deliver content that is unlawful, threatening, discriminatory, seriously abusive, or otherwise inappropriate.
Maria Flowers may reproduce the message exactly as entered by the Customer and is not responsible for spelling or grammatical errors entered by the Customer.
10. Prices
Product prices are displayed on the Maria Flowers website.
The total price payable by the Customer will be displayed during checkout before payment is completed.
Delivery charges may vary depending on the delivery location and other delivery conditions.
Additional charges may apply for optional additions or customisations selected by the Customer, including additional flowers or other extras.
Maria Flowers reserves the right to change Product prices at any time.
Any price change will not normally affect an Order that has already been successfully paid for and confirmed.
11. Payment
Orders must be paid using one of the payment methods available through the website.
Payment must be successfully authorised before an Order is processed unless Maria Flowers expressly provides another payment arrangement.
Payment transactions may be processed by third-party payment providers.
Maria Flowers does not require Customers to provide payment card information directly outside the secure payment process provided through the website.
If payment is unsuccessful, declined, cancelled, or cannot be verified, the Order may not be processed.
12. Order Changes
Customers should contact Maria Flowers as soon as possible if they need to change an Order.
We will make reasonable efforts to accommodate requested changes where preparation or delivery has not progressed too far.
Changes cannot be guaranteed once preparation of the bouquet has begun or the Order has been transferred for delivery.
A requested change may result in an additional charge where it increases the cost of the Product or delivery.
13. Cancellations
Customers should contact Maria Flowers as soon as possible if they wish to cancel an Order.
Cancellation may be possible where preparation of the Order has not yet begun.
Because flowers are perishable and bouquets may be prepared specifically for an individual Customer, cancellation may no longer be possible once the flowers have been prepared, arranged, customised, or dispatched for delivery, subject to applicable law.
If Maria Flowers is unable to fulfil a paid Order and no suitable alternative is accepted by the Customer, the Customer will receive an appropriate refund.
Nothing in these Terms excludes any cancellation or refund right that cannot legally be excluded under applicable Kazakhstan law.
14. Refunds and Product Quality
Maria Flowers aims to provide fresh flowers and high-quality floral arrangements.
If there is a problem with an Order, the Customer should contact Maria Flowers as soon as reasonably possible after delivery.
The Customer may be asked to provide:
- the Order number;
- a description of the problem; and
- photographs showing the condition of the Product.
Maria Flowers will review the circumstances and may, where appropriate and subject to applicable law:
- replace the Product;
- replace part of the arrangement;
- offer an alternative solution;
- issue a partial refund; or
- issue a full refund.
Refunds, where approved, will normally be returned through the original payment method where technically possible.
Processing times may depend on the payment provider or financial institution.
Natural differences in the colour, shape, size, or appearance of flowers are not necessarily considered defects.
Nothing in this section limits the Customer's statutory consumer rights under applicable law.
15. Care of Flowers
Fresh flowers are perishable products and require appropriate care after delivery.
The lifespan of flowers depends on several factors, including flower type, temperature, water quality, handling, environmental conditions, and care after delivery.
Maria Flowers cannot guarantee a specific lifespan for fresh flowers after successful delivery where deterioration results from conditions or handling outside our reasonable control.
16. Customer Reviews
Eligible Customers may be able to submit a rating and written review for their Order through the website.
Reviews must represent the Customer's genuine experience.
Maria Flowers reserves the right to moderate or remove reviews containing unlawful, threatening, discriminatory, abusive, fraudulent, spam, or otherwise inappropriate material.
Maria Flowers will not remove a review merely because it expresses legitimate criticism of a Product or service.
17. Website Use
Customers must not misuse the Maria Flowers website.
You must not knowingly:
- interfere with the operation or security of the website;
- attempt unauthorised access to the website or its systems;
- submit fraudulent Orders;
- use another person's payment information without authorisation;
- introduce malicious software; or
- use the website for unlawful purposes.
Maria Flowers may restrict access to the website where reasonably necessary to protect Maria Flowers, our Customers, or our systems.
18. Intellectual Property
Unless otherwise stated, content created for the Maria Flowers website, including branding, text, graphics, photographs, design elements, and logos, belongs to Maria Flowers or is used with appropriate permission.
Website content may not be reproduced, distributed, commercially exploited, or republished without appropriate permission, except where permitted by law.
19. Privacy and Personal Information
Maria Flowers processes personal information necessary to process Orders, communicate with Customers and Recipients, arrange delivery, provide customer service, and operate the website.
Personal information may include names, telephone numbers, email addresses, delivery addresses, Order information, and other information provided during checkout.
Information may be shared with service providers where reasonably necessary to complete an Order, including payment processors and delivery providers.
Personal information is handled in accordance with the Maria Flowers Privacy Policy and applicable law.
20. Third-Party Services
Maria Flowers may use third-party services to operate parts of the website and fulfil Orders.
These may include payment processors, hosting providers, communication services, and delivery providers.
Certain aspects of those services may also be governed by the relevant provider's terms and policies.
21. Limitation of Liability
Maria Flowers will provide its services with reasonable care.
To the extent permitted by applicable law, Maria Flowers is not responsible for delays or failures caused by circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.
Nothing in these Terms limits any mandatory rights available to Customers under applicable consumer protection law.
22. Force Majeure
Maria Flowers will not be responsible for failure or delay in fulfilling an Order where this results from circumstances outside our reasonable control.
Such circumstances may include severe weather, natural disasters, transport disruption, government restrictions, telecommunications failures, widespread technical outages, civil emergencies, or other events that materially prevent preparation or delivery.
Where such an event affects an Order, Maria Flowers will make reasonable efforts to contact the Customer and arrange an appropriate solution.
23. Changes to These Terms
Maria Flowers may update these Terms & Conditions from time to time.
The latest version will be published on the website together with the date of the latest update.
The Terms applicable to an Order will generally be those in effect when the Customer places the Order.
24. Governing Law
These Terms & Conditions and Orders placed through Maria Flowers are governed by the applicable laws of the Republic of Kazakhstan.
Customers retain any mandatory rights provided by applicable consumer protection legislation.
If a dispute arises, the Customer and Maria Flowers should first attempt to resolve the matter through direct communication.
Where a dispute cannot be resolved by agreement, it may be referred to the competent authorities or courts in accordance with the laws of the Republic of Kazakhstan.
25. Contact Us
If you have questions about an Order, delivery, cancellation, refund, or these Terms & Conditions, please contact Maria Flowers using the contact details provided on our website.
When contacting us about an existing Order, please include your Order number where possible.
Maria Flowers
Fresh flowers for every moment.