Privacy Policy

Last updated: 10 August 2026

Maria Flowers respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you.

1. Information We Collect

When you use Maria Flowers, we may collect information that you provide directly to us, including:

Your name
Email address
Phone number
Delivery address
Order and delivery information
Account information if you create an account
Messages or instructions associated with your order
Reviews and images you voluntarily submit
Communications you send to Maria Flowers

We may also receive technical information associated with use of the website, such as browser and device information and information necessary for the website to operate securely.

2. How We Use Your Information

We may use your personal information to:

Process and manage your orders
Arrange preparation and delivery of your flowers
Contact you regarding an order or delivery
Send order confirmations and other service-related communications
Maintain your customer account
Provide customer support
Display reviews or other content you choose to submit
Prevent fraud and protect the security of our website
Comply with applicable legal obligations
Improve our website and services

We do not sell your personal information.

3. Payments

Payments made through Maria Flowers may be processed by third-party payment providers.

Maria Flowers does not need to store your complete payment-card details when payments are processed directly and securely by the payment provider.

The payment provider may process information in accordance with its own privacy policy and legal obligations.

4. Delivery Information

To fulfil an order, we need information such as the recipient's name, address, phone number, selected delivery date and delivery time.

Where necessary to complete a delivery, relevant delivery information may be shared with a delivery provider or courier.

We only provide information reasonably necessary to arrange and complete the delivery.

5. Communications

We may use the email address or phone number provided with an order to communicate about:

Order confirmation
Order preparation
Delivery
Problems or changes affecting an order
Customer-support requests

Where communication services such as WhatsApp are used, information may also be processed by the relevant communication provider according to its own privacy practices.

6. Reviews and Uploaded Content

Customers may have the opportunity to submit ratings, written reviews, and images.

Information intentionally submitted for a public review may be displayed on the Maria Flowers website.

Please avoid including sensitive personal information in reviews or uploaded images.

7. Cookies and Website Technologies

Maria Flowers may use cookies and similar technologies that are necessary for website functionality, security, shopping-cart functionality, authentication, and checkout.

If we introduce analytics, advertising, or other non-essential tracking technologies, we may provide additional information and consent controls where required by applicable law.

8. Sharing Personal Information

We may share personal information with service providers when reasonably necessary to operate Maria Flowers, including providers involved in:

Payment processing
Website hosting and infrastructure
Order delivery
Email and customer communications
Cloud storage

We may also disclose information when required by applicable law or when necessary to protect our legal rights or the security of our customers and services.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business records, resolving disputes, preventing fraud, and meeting legal obligations.

Different categories of information may therefore be retained for different periods.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet-based service can guarantee absolute security.

11. Your Rights

Depending on the laws applicable to you, you may have rights concerning your personal information, including the ability to request:

Access to your personal information
Correction of inaccurate information
Deletion of certain information
Restriction of certain processing
Information about how your personal data is being used

Some information may need to be retained where required by law or for legitimate business purposes.

To make a privacy-related request, contact Maria Flowers using the details below.

12. Third-Party Services

Our website may use or link to services operated by third parties. Those services may have their own privacy policies and data-processing practices.

We recommend reviewing the privacy information provided by any third-party service you use.

13. Children's Privacy

Maria Flowers is an online flower shop and is not designed specifically for children.

We do not knowingly seek to collect personal information from children where parental or guardian consent would be required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices, or legal requirements change.

When the policy is updated, the revised version will be published on this page with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or how Maria Flowers handles personal information, contact us:

Maria Flowers
Almaty, Kazakhstan
Email: www.mariaflowers.art@gmail.com
Phone: +7 (702) 908 72 17